Debt Advice: An Introduction

Run in partnership with The Benefits Training Co., this one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems.

For delegates attending our public training, the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

If you would like this training delivered to a group of 5 or more staff at your premises, please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT</>

Course contains

  • Overview of the debt advice process
    - Slippery slope of insolvency
    - Different forms of credit
    - Liability for debt
    - Emergency action
  • Priority and non-priority debt
  • Contacting the creditor
  • Income maximisation
  • Filling out a financial statement
  • Expenditure levels
    - Negotiating with priority creditors
    - Pro-rata calculations
  • Strategies for non-priority creditors
  • Common problems when dealing with creditors
  • National resources – Online, face to face and telephone

Course objectives

By the end of the course participants will:

  • Understand the process of effective debt management;
  • Know which debts are priority and which are non-priority;
  • Have an overview of liability for debt including the Statute of Limitations Act;
  • Understand how to effectively maximise income;
  • Know how to prepare a financial statement;
  • Be able to calculate pro-rata offers to creditors;
  • Understand how to deal with common problems with creditors;
  • Know what national resources (including face to face, telephone and online) are available to help clients deal with debt and when it is appropriate to refer to them;

Suitable for

This course is relevant to anyone who works with clients with debt problems.

Meet the trainer

David Stickland

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable

    CPD hours 5