Financial Capability for Advisers

This course trains advisers/staff to provide advice and assistance to residents in the areas of budgeting, managing their finances and debts and to understand the complicated Universal Credit system.

There have been substantial changes to the Welfare and Housing Benefit systems particularly with the introduction of the Universal Credit which are having significant implications for claimants.Universal Credit is paid to claimants on a monthly basis. This immediately raises issues for some residents in being able to budget and manage their money and pay their housing costs.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Universal Credit
  • Managing money
  • Setting and keeping to a budget
  • Managing debts
  • Dealing with bailiffs
  • Insolvency and bankruptcy
  • Financial inclusion
  • Fuel poverty
  • Dealing with creditors
  • Debt denial
  • Accessing credit record
  • How to complain including about Payment Protection Insurance
  • Understanding a financial statement
  • Obtaining grant assistance.

Learning outcomes

After this course, you will be able to:

  • Have an overall understanding of the implications of Universal Credit and Welfare Reform
  • Understand the importance of budgeting, managing money and dealing with debts
  • Become more financially aware and apply learning to help and assist clients or residents
  • Understand the legislation that is available to help people with difficult financial problems
  • Understand how to combat debt denial and learn to become more confident in dealing with financial matters.

Suitable for

Housing Officers, Income Officers, Care and Support Workers or anyone advising or supporting people with debt, welfare benefit or related problems.

Meet the trainers

Donna Sheldon

With over 20 years’ experience within the social care sector Donna Sheldon has developed a wealth of experience about services, legislation, good practice and research. She has a genuine commitment to supporting positive outcomes for children, families, vulnerable adults and communities. Donna is involved in a number of national projects to disseminate good practice to local authorities and bring them and social care providers together to share resources and understand different approaches. Donna delivers training and consultancy to housing associations, local authorities and charities to support areas of safeguarding, homelessness, welfare reform, financial capability, the Care Act 2014, conflict resolution and lone working with vulnerable tenants and children.

Richard Stanier

Richard has over 30 years’ experience in housing benefits, having started his career in local government in 1984. Having attained the Full Professional Qualification of the Institute of Revenues Rating and Valuation, Richard has practiced as a consultant and trainer since 2003.

Whilst specialising in complex housing benefit and Universal Credit legislation in areas such as ‘persons from abroad’ and ‘exempt and supported accommodation’, Richard also has extensive experience in delivering introductory courses on housing benefit, the Council Tax Reduction Scheme, Universal Credit and welfare benefits generally.

As a consultant Richard has undertaken work involving Customer Service Excellence, performance management, business process re-engineering, management development, appeals, over-payments and stakeholder engagement.

CPD hours 5