Lone Working

Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • Develop exit strategies for potentially dangerous situations
  • Assess the risk factors and take appropriate action
  • Use a range of techniques for defusing difficult situations
  • Assess appropriate support 
  • Follow policy and guidelines for personal safety and emergency procedures.

Learning outcomes

After attending this course delegates will be able to:
  • Name and describe the four strategies of managing risk while lone working
  • Conduct four elements of a risk assessment
  • Recognise at least five internal and five external signs of a threat
  • Recognise four confrontational manoeuvres
  • Utilise at least four methods for preventing conflict
  • Utilising at least four methods for dealing with conflict once it has escalated
  • Implement at least five strategies for breaking bad news.

Suitable for

This course has been designed for people with management responsibilities for lone workers, such as home visitors and outreach workers, and lone workers themselves . It is also of relevance to health and safety officers and HR personnel who work in organisations where lone working takes place.

Meet the trainers: Tracy Maylath or Rob Hammond

For the last two decades, Tracy Maylath has been a trainer and facilitiator, joining Shelter in 2002. During this time she has delivered an extensive variety of courses to clients ranging from homeless people and vulnerable adults to managers and directors of private sector firms. Building on this diverse pedigree, Tracy has also written and developed programmes in management skills and personal development for both the public and private sector. With her grounding of knowledge in learning theory, Tracy utilises an array of innovative methods and state of the art techniques. She engages clients with her lighthearted approach, passion, in-depth knowledge and vast experience of her topics.

Rob Hammond has been a trainer for Shelter since 2006 and has experience of working with not for profit, Local Authority, and corporate staff at all levels up to director as well as service users for various charities. Qualified in delivering leadership and management programmes, Rob is also trained in psychometric profiling and is licensed and accredited to use MiRo Behavioural Modes TM¬ and Strengthscope TM, both of which maximise individual and team potential. Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. Also trained as a coach, he combines these approaches as a Personal Consultant and practices as an Integrative Coach-Therapist. He is registered as a member of the British Association for Counselling and Psychotherapy (BACP). Rob’s work has a strong emphasis on personal development and engagement and receives consistently high feedback from delegates.

CPD hours 0