Universal Credit in Practice

Based on experience of working with Universal Credit claimants nationally, this course addresses the problems and practical solutions that advisers may need to employ when working with Universal Credit claimants.

For delegates attending our public training, the course includes access to 12 months ongoing advice and support from The Benefits Training Co. via phone and email.

PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

If you would like this training delivered to a group of 5 or more staff at your premises, please enquire below or phone Alex on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

‘I was really anxious about Universal Credit coming to our area - but now I have a great understanding about UC and how that works for us. David is an excellent trainer, he listens, he answers and he 'holds' the room.'

Refuge Worker, Wycombe Womens Aid

Please note we also run an 'Universal Credit Overview' course, taking place in London on 30 October 2019 and a 'Universal Credit: the Housing Element' course which is running in London on 28 January 2020.

Course contains

  • Current UC issues and problems
  • UC eligibility issues
  • Expansion of the Full Service
  • UC Elements
  • How UC full service affects different client groups
  • Winners and losers
  • The claims and payment process
  • Timing a UC claim to maximise income
  • Third party deductions
  • Sanctions and conditionality issues
  • Different UC issues and applying the right fix
  • How to get support after the course

Learning outcomes

By the end of the course participants will:

  • Know when it is advisable to claim Universal Credit or whether legacy benefits remain available;
  • Be aware of current eligibility issues affecting people when claiming Universal Credit;
  • Be able to advise on making and maintaining an online claim;
  • Understand the effect of Universal Credit on specific claimant groups; 
  • Be aware of the factors that affect entitlement and how Universal Credit is calculated;
  • Be able to deal with work related requirements and sanctions;
  • Know when a problem can be resolved by MR/appeal and when it may be necessary to use non-statutory interventions including the Independent Case Examiner;
  • Be aware of other current issues and how to deal with them;

Suitable for

This course is relevant to anyone who works with claimants of working age. Participants should have a basic knowledge of UC and working knowledge of the wider benefits system.

Meet the trainer

David Stickland

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5