Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT
‘I was really anxious about Universal Credit coming to our area - but now I have a great understanding about UC and how that works for us. David is an excellent trainer, he listens, he answers and he 'holds' the room.'
Refuge Worker, Wycombe Womens Aid
Please note we also run an 'Universal Credit Overview' course, taking place in London on 24 May 2019 and a 'Universal Credit: the Housing Element' course which is running in London on 26 June 2019.
Learning outcomes
After attending this course, you will:
- Be able to advise on problems that occur during the claims process including claiming the wrong benefit and claims involving specified (exempt) accommodation;
- Know when it is advisable to claim UC or whether a claim to legacy benefits is required
- Understand typical eligibility problems including those affecting EEA nationals, students, young people, the claimant commitment and income received in respect of a past period
- Be able to tackle delays and decision making errors including the evidencing of rent liabilities and the administration of the Work Capability Assessment
- Understand when people are better off and able to make new claims to legacy benefits in the live (gateway) areas;
- Know when a problem can be resolved by MR/appeal and when it may be necessary to use non-statutory interventions including the Independent Case Examiner
- Have explored other practical problems and solutions that affect people claiming UC
- Have access to advice regarding any Universal Credit question for 12 months after the course.
Suitable for
This course is particularly relevant to staff who are about to or have recently begun working in a full service area.
Meet the trainer
David Stickland
David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.
David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.
Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.
