Universal Credit Overview

Please note: this course was previously called 'Introduction to Universal Credit'.

This practical course, being run in partnership with The Benefits Training Company, provides a complete introduction to and overview of Universal Credit (UC). It includes how amounts are worked out, claimed and paid in the full digital service areas as well as the areas operating the temporary gateway conditions. Being run in partnership with The Benefits Training Company the course includes access to 12 months ongoing advice and support from The Benefits Training Co, via phone and email.

PLEASE BOOK EARLY: We confirm/cancel courses three weeks in advance. Book your place early to give us an accurate idea of delegate numbers and to avoid disappointment.

If you would like this training delivered to a group of 5 or more staff at your premises please enquire below or phone Alexa on 0344 515 1155. Please note this option does not include the 12 months advice offer. We can tailor the course content to meet the specific needs of the group.

Public course dates
Also offered in-house Information about in-house courses
Location Public Course Price
  Standard   Commercial Concessionary
30 Oct 2019 Resource for London £150.00 £150.00 £150.00
Only 5 places left
- +
12 Feb 2020 Resource for London £150.00 £150.00 £150.00
- +
8 Jun 2020 Resource for London £150.00 £150.00 £150.00
- +
Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

‘This is a very complicated subject but (our trainer) explained things very well.’

Resettlement Coordinator, Vulnerable Adults Service, Wakefield Council

Course contains

  • Background and government aims
  • Who can claim Universal Credit?
  • Effect on the wider system
  • How amounts are worked out
  • Universal Credit elements
  • The effect of income and work
  • Claims, payments and changes in circumstances
  • The single monthly payment and safeguards
  • The Benefit Cap
  • Work related requirements and claimant sanctions
  • Tackling sanctions.

Learning outcomes

After attending this course, you will:

  • Understand the background to Universal Credit and why it is being introduced
  • Know how the gateway conditions and the full digital service operate
  • Know how Universal Credit affects the wider benefit system
  • Know how the 'cultural aspects' of Universal Credit affect claimants who continue to receive a payment from the old system
  • Understand how Universal Credit amounts are worked out
  • Be able to understand a typical Universal Credit award letter
  • Be able to help people who cannot manage a single monthly payment of benefit
  • Understand work-related conditions for Universal Credit and how to deal with sanctions
  • Be able to advise people affected by the cap on total benefit
  • Be able to initiate an appeal.

Suitable for

Anyone who works with claimants of working age who wants an overview of Universal Credit. Please note: we also offer 'Introduction to Welfare Benefits', 'Universal Credit: The Housing Element' and 'Universal Credit in Practice' programmes.

Meet the trainers

David Stickland

David has been a Shelter trainer since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London. He runs a large number of Shelter's Housing Benefit and Welfare Benefits courses.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable.

CPD hours 5