Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT
Course contains
- The Universal Credit full service areas
- Changes of circumstances that can lead to a transfer to Universal Credit
- Understanding awards
- Getting paid
- How changes of circumstances affect Universal Credit
- Claiming via the online account
- Typical Universal Credit problems
- Trouble shooting
- Tackling the cap on total household benefits
- Recent and future changes, including:
- - changes to Child Tax Credit and Universal Credit child elements
- - changes to Employment and Support Allowance
- - restrictions for young people aged 18-21
- - changes to Universal Credit in respect of temporary accommodation
- - the new taper rate that came into force on 10 April for those claiming Universal Credit.
Learning outcomes
After this course, you will be able to:
- Understand how the welfare benefits and tax credits system has changed over the last year
- Understand the impact of Universal Credit (UC) full service as it is expands nationally
- Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
- Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
- Understand the changes made to Child Tax Credit and UC child element from April 2017
- Understand the changes to Employment and Support Allowance and Universal Credit from April 2017
- Be aware of the changes to UC housing element for young people aged 18-21
Suitable for
Anyone who works with tenants and service users of working age.
