Welfare Benefits: Update

This refresher course provides an update on welfare benefit issues and the impact of the roll out of the full Universal Credit service. It also includes a summary of recent and future changes.

Group training (5-18 staff): Commercial rate £955; Standard / Concessionary £890 + plus trainer’s expenses + VAT

Course contains

  • The Universal Credit full service areas
  • Changes of circumstances that can lead to a transfer to Universal Credit
  • Understanding awards
  • Getting paid
  • How changes of circumstances affect Universal Credit
  • Claiming via the online account
  • Typical Universal Credit problems
  • Trouble shooting
  • Tackling the cap on total household benefits
  • Recent and future changes, including:
    • - changes to Child Tax Credit and Universal Credit child elements
    • - changes to Employment and Support Allowance
    • - restrictions for young people aged 18-21
    • - changes to Universal Credit in respect of temporary accommodation
    • - the new taper rate that came into force on 10 April for those claiming Universal Credit.

Learning outcomes

After this course, you will be able to:

  • Understand how the welfare benefits and tax credits system has changed over the last year
  • Understand the impact of Universal Credit (UC) full service as it is expands nationally
  • Know how the full Universal Credit service affects tenants and service users with health, disability and support needs as well as families with children and people in work
  • Understand how the total household benefits cap changes in 2016/17 and how it affects Housing Benefit claimants with and without children
  • Understand the changes made to Child Tax Credit and UC child element from April 2017
  • Understand the changes to Employment and Support Allowance and Universal Credit from April 2017
  • Be aware of the changes to UC housing element for young people aged 18-21

Suitable for

Anyone who works with tenants and service users of working age.

CPD hours 5