Written Communication with Customers

This course equips delegates with the skills, knowledge, and confidence to use written communication with external and internal customers and to effectively get their message across.

Course contains

  • Common pitfalls in English grammar
  • Communication skills
  • The communication triangle
  • Structure
  • Letter-writing techniques
  • The e-mail customer
  • The six 'C's of effective writing
  • Writing tips.

Learning outcomes

    After attending this course delegates will be able to:
  • Approach writing confidently
  • Present clear messages
  • Build a logical structure
  • Use succinct and plain language and use only the appropriate level of technical jargon
  • Avoid poor punctuation and grammar.

Suitable for

All staff members who want to improve the letters and emails they produce.

CPD hours 0