Delivery Information
Delivery costs:
Delivery is £3.95 per order. Due to different despatch locations, your order may arrive in separate parcels. We aim to despatch all orders within 3 working days.
Despatch times for Second hand:
- We aim to despatch orders within 3 working days
- Second hand items on our online shop are listed and despatched by individual Shelter shops across the country, so your order may arrive in separate parcels
- We use Evri tracked or Royal Mail 48 hour tracked services for all second-hand item orders.
Despatch times for orders containing Gifting, New Homeware, Merchandise:
- We aim to despatch all orders within 3 working days
- We use Royal Mail standard & tracked services
- We do not accept international orders
- No orders are despatched on Sundays as our warehouse is closed, any Sunday orders are picked and packed on the Monday (or next working day if a public Bank holiday)
You will receive a notification once your item has been despatched if a valid email address is provided at checkout.
