Returns Policy

The Shelter online shop offers a 30 day free returns policy for second-hand items and non-perishable gifting and merchandise items, which begins on receipt of the item. This does not apply to our Shelter X Artist Collaboration collection. All unwanted goods should be returned in a resaleable condition, as they were received. This does not affect your statutory rights.

Second-hand items can be returned by generating a Freepost label, follow instructions on the portal to request a returns label.

Return requests for non-perishable gifting and merchandise items need to be processed by our customer support team. Please email shop_support_team@shelter.org.uk to request your refund or exchange.

As our Shelter x Artist Collaboration t-shirts are all made to order, these items are non-refundable if you change your mind. If your item is faulty or the incorrect size was received, please get in contact with our customer support team to arrange a return.

You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose, or is not of satisfactory quality. You are entitled to a refund if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead.