You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose, or is not of satisfactory quality.
You are entitled to a refund if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead. In either case, if the item was purchased, you will need to return the item in question to us at your own cost.
- For any items purchased from the second hand store please follow the steps on this page to initiate a return: https://shop.shelter.org.uk/a/returns
- For any queries regarding any of our New Goods such as Christmas cards and Chocolates please email: email@example.com
After you have emailed our Shop support team and if you have some new goods to return to us, they will ask you to return any items to the following return address, please also include your order reference when returning the items for a speedier return.
PO Box 25