Contact us

Do you have a question about something related to our online shop or a particular item?

Please check out our frequently asked questions for answers to common questions on items, orders, delivery and more.

If you have a question about returning an item, please visit our Returns FAQ page for information on issuing a return or refund.  

For questions about delivery, please check out our delivery information page.

Still need help?

If you’re unable to find the answer you need or if you have feedback about our online shop please get in touch.

Whether you have a compliment, comment or even a complaint you can count on us to assist. We’re always looking for ways we can improve and we can’t do that without your support, so we’d love to hear from you!

You can reach us in one of the following ways:

Telephone: 0344 515 1445

Email: shop_support_team@shelter.org.uk

Please note: This inbox and phone line are monitored Monday to Friday 9-5.30, therefore if you contact us on a weekend we will respond on the Monday (unless a public holiday, where we will respond the next working day)

Please allow a maximum of two days for us to respond.