Frequently Asked Questions

How can we help you?

Got a question about something for sale or about items you have purchased? This is where you will quickly find answers to some of the most common questions. Select from a category below: 

My order



Technical issues

Donating items


Still need to get in touch?

Please feel free to email us at if you have any further questions or feedback. We’d be happy to hear from you. Please note this inbox is monitored Monday to Friday between 8.30am and 5.00pm.