How can we help you?

Got a question about something for sale or about items you have purchased? This is where you will quickly find answers to some of the most common questions. Select from a category below: 

My order

Condition Guide

Delivery

Returns

Technical issues

Donating items

Sustainability

Still need to get in touch?

Please feel free to email us at onlineshop@shelter.org.uk if you have any further questions or feedback. We’d be happy to hear from you. Please note this inbox is monitored Monday to Friday between 8.30am and 5.00pm.