Your order may arrive in separate parcels because some items are despatched from different locations.
We aim to despatch all orders within 3 working days

Delivery costs:
All second hand items £3.95 per order.
All Christmas items & Merchandise (Chocolates,
Gift wrap, tote bags, pin badges, all Christmas stock) £3.95 per order.
Artist Collaboration T-Shirts £3.95 per order.

You will receive a notification once your item has been dispatched if a valid email address is provided at checkout.
For more detailed information see our delivery information page.

If you are not happy with an item you have 30 days from receiving your order to let us know.

Please note: Our Artist Collab T-shirts are printed on demand and are therefore non-refundable.

See our returns policy for full details and how to make a return.

Contact  shop_support_team@shelter.org.uk if you have any further questions.